Mothercare contact number

Mothercare is a UK based retailer specializing in the sale of children and expectant mothers’ apparel as well as other basic equipment used by growing children, up to the age of 8 years. Founded in 1961 by Selim Zilka and James Goldsmith, the company has 5,852 employees who attend to clients both online and offline. Mothercare UK is best known as an online retail outlet where customers are able to order for merchandise from the comfort of their homes, but it also has operational stores spread across the UK where clients can visit to make their purchases.

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If you would prefer to call Mothercare directly, here are some of the departments you may wish to contact.

Mothercare DepartmentContact Number
Mothercare Head Office0344 875 5222
Mothercare Customer Services0344 875 5222
Mothercare Merryhill0344 875 5222
Mothercare Bluewater0344 875 5222
Mothercare Edmonton0344 875 5222
Mothercare Ipswich0344 875 5222
Mothercare Orders0344 875 5222
Mothercare Complaints0344 875 5222
Mothercare delivery0344 875 5222
Mothercare Hull0344 875 5222
Mothercare Hull0344 875 5222
Mothercare Portmouth0344 875 5222
Mothercare Ancoats0344 875 5222
Mothercare Baby Plan0344 875 5222
Mothercare returns0344 875 5222

Mothercare has been in operational for more than 50 years, and its clientele base continues to grow annually. This growth has brought about much revenue to the company and challenges alike. Handling so many clients has seen the employee to client ratio go high, and has become challenging for many customers to receive fair services. The company is, however, doing its best to make sure that they uphold their reputation by making sure that they attend to all queries and complaints from their clients within the shortest possible time. This has been made achievable by Mothercare UK providing an operational helpline that clients can use to reach the corporation in cases of queries or complaints.

Mothercare Helpline


Mothercare UK offers some merchandise that needs to reach the customers within the shortest time possible. Failure to deliver these products within the stipulated time, like expectant mothers’ apparel, may end up rendering the products useless and unable to serve the purpose of purchase. For this reason, the company has provided a contact number that clients can use to follow up on the delivery of their merchandise and ascertain that they will receive them within the predetermined time. Clients with complaints can contact Mothercare’s customer care number 0344 875 5222 for advice.
For orders that do not need urgent attention, clients have the option of filling the contact form on the company’s websites with queries or complaints. The merit of using the form is that clients can provide detailed information that will give the customer care representatives sufficient details to assist them in making the right decision.

Clients can also contact the company on their social media platforms. In keeping up with today’s technology, many customers are on social media, and this makes it easier for them to communicate with the company at a relatively low cost. Mothercare has a dedicated social media team that seek to respond to clients’ complaints within two hours. Customers can also check the company’s reviews that are left behind on the social media platforms by other clients before making orders. The likelihood of coming across a post from another client who had a similar complaint is high, and will give them more information on how the problem was solved and the amount of time it took for the complaint to be fully sorted out. The social media team is therefore responsible for ensuring that the social media complaints are solved amicably as they are accessible by the public, and would damage the reputation of the company if not solved in the right manner. Clients can reach Mothercare via Twitter on (twitter.com/mothercareuk) and on Facebook (facebook.com/mothercareuk).

Mothercare Customer Services


Customers have given different opinions on various customer reviews’ websites, ranting about their experience with Mothercare UK. Many clients have had an unpleasant experience with the delivery and responses from the Mothercare customer services as exhibited on one of the customers’ reviews website.

A customer identified as Stuart Baron, explains his ordeal with Mothercare UK after ordering silver cross reflex stroller on the company’s massive baby sale. He had waited for two weeks prior to posting his complaint as he had not received his merchandise. After checking with the customer care, he was informed of a system upgrade, and hence the delay. The client is concerned about not receiving the merchandise since it has gone out of stock from their website, and probably losing his £200. He recommends potential clients to stay away from making any online purchases with the company, as the customer services provided is “just talk.”

Dion Sully had ordered a baby gift for her daughter and received the same disappointing services similar to what she had received in her last three orders. After contacting Mothercare, her order was cancelled without any explanation, compelling her to get the item from another store. In such instances, the clients feel inconvenienced since the order was meant for a very important occasion and would be of little significance is delivered at a later date.

Another client, Kristy Warren, who was expecting her firstborn child ranted about the poor services received from Mothercare UK. In her post, Warren had ordered a pushchair along with a pack to make it suitable for her newborn. The pram, however, arrived without the newborn pack after a few days. On contacting the customer care representatives, she was informed that the newborn pack was unavailable for her, yet it had been listed on their website. The client feels that the company is not taking the necessary measures to ensure the authenticity of the information displayed on their website, and hence clients end up making online purchases for items that are not in the store.

After ordering a wardrobe from the Mothercare store, Clare Warner rants that the item arrived damaged, and spent the next two weeks trying to have the company deliver new parts. The customer service failed to advise on the delivery date and only referred the customer to the courier services, which they claimed was to contact him on the delivery day. Warner claims that he had used £45 in trying to contact the courier services from the phone number printed on the order form with no success. According to him, Mothercare UK has failed to offer a refund for the call charge that he incurred. He feels that the company is trying to make money on call charges with failed deliveries instead of providing a toll-free number on the order forms.

Mothercare Opening Hours

DayOpening Hours
Monday
8am - 6pm
Tuesday
8am - 6pm
Wednesday
8am - 6pm
Thursday
8am - 6pm
Friday
8am - 6pm
Saturday
Closed
Sunday
Closed

Mothercare Head Office contact postal address

Mothercare
Cherry Tree Road
Watford
Herts
WD24 6SH

Mothercare website

http://mothercare.comClick to replace anchor text

Mothercare on Facebook

https://www.facebook.com/mothercareuk

Mothercare on Twitter

Mothercare on Pintrest

http://www.pinterest.com/mothercareuk/

Mothercare on Instagram

http://instagram.com/mothercareuk

Mothercare blog

Mothercare Wikipedia page