The Employment and Support Allowance, is a UK benefit that is administered by the Department for Work and Pensions, DWP, which is a government organisation. The benefit is designed to support you if you are ill or disabled. Therefore, it offers individuals financial support when they are unable to work and it also gives you personalised benefits to enable you to go back to work if you are able to. It is available to both individuals if you are self-employed, employed or if you are unemployed. If you need to speak to someone about the benefit, you can telephone the ESA helpline on 0800 055 6688. The helpline is open between 8am and 6pm Monday to Friday. For those people who wish to converse in Welsh, you can do by phoning 0800 012 1888. You can also use textphone on 0800 023 4888. The helpline is closed on the weekend. The helpline is staffed by a highly trained team who have excellent knowledge of the benefit and the processes surrounding it. Therefore, the team will be able to help you with your queries when you contact the helpline. However, the ESA helpline can get busy. You may have to wait in a queue for your call to be answered. This can be frustrating. You can try and avoid this by calling at the quieter times of the day. This is usually before 9am and after 3pm on the days that the helpline is open. Otherwise, you may have to wait in a queue for your call to be answered. However, once you do get through you can be assured of helpful and supportive staff when you contact ESA.
Phone our ESA contact number now.
Calls cost £0.07 per minute, plus your phone company’s access charge. Check with your provider because access charges vary from company to company, and calls from mobiles may cost considerably more. We provide a call connection service, more details available on Ofcom's website.
If you would prefer to call DWP about ESA directly, here are some of the departments you may wish to contact.
|DWP DEPARTMENT||PHONE NUMBER|
|Employment and Support Allowance||0345 608 8545|
|ESA Claims Number||0345 608 8545|
|ESA Appeals Number||0345 608 8545|
|ESA complaints number||0345 608 8545|
|ESA Benefits hotline||0345 608 8545|
|ESA Wales Number||0345 608 8545|
|Jobcentre ESA Number||0345 608 8545|
Alternative ways to contact ESA
If you do not wish to use the ESA contact phone number for whatever reasons, there are other ways to get in touch. However, at the moment you are unable to email the DWP regarding specific queries about your situation. Also, you are unable to use social media in order to query something about your particular case. However, if you have applied for the benefit via Job Centre Plus and know the name of the officer there that is handling your case you should be able to email them. They may not reply by email but should contact you by telephone to discuss your email further. You can ask for their email address when you meet them at the Job Centre Plus. This could save you the hassle of having to use the ESA contact phone number for queries about your application. You may not have to call ESA anymore with this method.
It is unfortunate that the primary method of discussing your case is the ESA number. This can be frustrating, especially if you have to wait in a queue. However, many people do report that once they get through to the team then the ESA number is worth calling. This is because the helpline is staffed by highly knowledgable individuals who can help with a variety of different queries. Make sure you try and call at the quieter times of the day. Don't forget you can also contact your local Job Centre Plus officer by email if they have helped you to apply for the benefit. Hopefully, with this help your issue will be resoled and the benefit will continue to support you while you are unwell and unable to work or will help support you to return to work. The team are able to support you through this.
Reasons to call the ESA phone number
There are many reasons that you need to use the ESA contact number. It may be that you are wondering whether you are eligible to claim the benefit and need some clarification on the benefits criteria. You may also apply for the ESA over the telephone by calling the helpline number. The ESA team will ask you your personal details and then ask some questions about your current situation. They will then then start to process your application. You may also need to use the ESA phone number if you are already claiming the DWP ESA and have some queries regarding your payments or your continued eligibility. Perhaps you are waiting for your application to be processed and accepted and you require an update This is another reason to contact the ESA telephone number. The DWP ESA team will be happy to help with any of these queries. Of course, you may also need to contact the ESA team when things go wrong. You may have a problem receiving your ongoing payments from the DWP for some reason or you may wish to make a complaint or raise a concern about some aspect of the service. The ESA telephone number can be used for this purpose to. The ESA support team are highly trained to deal with anything that you may need. There are many positive comments online regarding the efficiency of the ESA support team when you call them. Make sure you do call ESA if you have any worries, queries or concerns, therefore.
ESA Opening Hours
|8am - 8pm|
|8am - 8pm|
|8am - 8pm|
|8am - 8pm|
|8am - 8pm|
|8am - 8pm|
|9am - 6pm|
Department for Work and Pensions head office contact address
Department for Work and Pensions